Case Study
NEW ROOF AND CHIMNEY REMOVAL
A homeowner in Alton contacted us after discovering a significant crack in their chimney, which had been flagged as dangerous by a surveyor. The crack was allowing damp to enter the property, while the roof felt around the edges had shrunk, further contributing to moisture ingress. Additionally, the lintel above the chimney was cracked, presenting a structural risk. The homeowner sought a reliable solution to address these issues promptly and prevent further damage.
The Search for a Reliable Roofing Contractor
Before choosing us, the client informed us that he/she had spoken to a few other contractors but ultimately decided to go ahead with us.
They said the decision was based on the professionalism and authenticity reflected on the Moran Roofing website, as well as the glowing reviews they read online.
Additionally, they were recommended by one of their former colleagues, which gave them
added confidence in their choice.
Scope of Works
After the initial assessment, we recommended the following works to rectify the issues:
- Chimney Removal
The damaged chimney was carefully removed to prevent further damp issues and ensure the
safety of the property. - Complete Re-roofing
Our team installed a new roof with high-quality tiles to replace the shrunken felt, addressing the damp issues effectively. - Lintel Repair
The cracked lintel was replaced, restoring the structural integrity of the property and preventing future issues.
The Project Process
The client was pleased with the quoting process, which was straightforward and transparent. Throughout the project, our team at Moran Roofing was in constant communication with the client, providing regular updates on the progress and ensuring that the client felt informed and involved every step of the way. We were overjoyed and highly praised for our professionalism and reliability, with the client particularly appreciating the prompt and efficient service.
Scope of Works
In addition to the excellent quality of work, we went above and beyond by providing exceptional customer care.
The client said, “John from the Moran Roofing team personally spoke to our neighbour to explain the details of the work, particularly the new tiles being used.”
A proactive approach helped maintain good relations with the surrounding community and was much appreciated by the client.
Outcome & Satisfaction
The re-roofing and chimney removal were completed on time and to the highest standard, leaving the property secure and water-tight. The homeowner was delighted with the results, noting that the work was completed with minimal disruption.
They were particularly impressed with the high level of craftsmanship and the excellent communication throughout the project.
Client Feedback
“If you’re looking for a reliable, friendly roofing company with outstanding results, Moran Roofing is the one to choose. The team did a fantastic job, and we couldn’t be happier with the result. They communicated every step of the way and their professionalism really shone through.”
Conclusion
The homeowner gave us a 5-star rating, reflecting their complete satisfaction with the service provided.
They would have no hesitation in recommending us to friends and family, confident that our commitment to quality and customer care would ensure a positive experience for anyone in need of roofing services.
